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FAQ

Frequently Asked Questions

 

How long will my order take to be delivered

What type of postage do you offer

Are the items insured for delivery
Do you ship internationally
Are your products guaranteed
Can I return the item for a refund?   What if the item is faulty
What if the item is faulty

What payment methods do you accept
Can I contact you by phone

Do you have a catalogue

Have you passed on the reduction in VAT to customers

Can you provide more information about a product

A product is showing as out of stock, will you be selling it again

How do I pay for my order

When Will I be charged

What are Amazzed discount codes

How do I use my code

I forgot to use my discount code

How do discount codes affect my right to return an order

Has my order been shipped

Can I change my order

 

 

How long will my order take to be delivered

Within the U.K we aim for next day delivery, please allow up to 5 days for delivery

 

What type of postage do you offer

Small packets within the U.K we use first class signed for , parcel force for larger items

 

Are the items insured for delivery

Adequate insurance is included in all prices

 

Do you ship internationally

Yes we ship worldwide this is calculated automatically when you enter shipping information on your order

 

Are your products guaranteed

All products come with a manufacturers 12 month guarantee as a minimum please check product description for guarantee period

 

Can I return the item for a refund

Yes we operate a 7 day refund policy if not entirely satisfied, all items must be in original saleable condition

 

What if the item is faulty

The manufacturers guarantee will cover faulty items, just return to us and choose from a replacement item or refund

 

What payment methods do you accept

We accept all major credit cards, Visa, solo, master card, American express via PayPal, postal orders (goods will be dispatched after receipt of postal order) & personal cheque

 

Can I contact you by phone

Because we are an online retailer, you will find it easier to send your queries via email rather than phone. We feel confident that we can answer all questions via email. But if you would rather call then please do.

 

Do you have a catalogue

We have lots of new items every week, so it would be very hard to have a catalogue as it would always be being updated, we can happily send you updates by newsletter.

 

Have you passed on the reduction in VAT to customers

We are not vat registered so, this would not apply

 

Can you provide more information about a product

We try to publish as much useful information as we can about all our products, this is to help you buy the right product for you.If you have any other questions, please contact us quoting the product code

 

A product is showing as out of stock, will you be selling it again

We know how frustrating it is to not be able to get hold of an item once you've decided you want it; an item can disappear from stock very quickly. We can get new stock of the item but if you can’t wait for them to come into stock we do add new items every week, so you may find something similar to the one you were looking for

 

 How do I pay for my order

We like to give you plenty of payment options, so you can use any of the cards listed below. We also take security very seriously, so your details will be safe with us. These methods are through

PayPal.
 

When Will I be charged

If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorized, payment will not be taken and we'll email to let you know why your bank or card issuer wouldn't authorize the payment

 

What are Amazzed discount codes

They're some of our favorite things! Every so often we'll publish a code word, such as 'DISCOUNT', that will give you money off on certain collections, or even percentage off your whole order.

 

How do I use my code

Please type your code into the appropriate box when you check out, and then hit update to apply it to your order.

If you have any other questions about discount codes, please contact us

 

I forgot to use my discount code

Unfortunately, if you didn't enter your discount code at the checkout, we are sorry but we can't apply it to that order or amend your payment later on.

 

How do discount codes affect my right to return an order

If a discount code was applied to your original order, your refund amount will be adjusted to reflect this. Unfortunately, we can't reissue a discount code, even if your original order is returned to us.

 

 

Has my order been shipped

As soon as your order has been sent out, we'll email to let you know.

If you don't receive your order within the specified delivery time, please contact us and we will look into it, and get back to you.

 

Can I change my order

Once your order has been confirmed, it is not currently possible for you to change it prior to dispatch. You can return the item for a full refund.

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